Shipping policy
HER MANE DESIRE
SHIPPING POLICY
ORDER PROCESSING TIME
• All orders are processed within 3-5 business days (excluding weekends and holidays).
• Processing time does not include shipping time. Once your order has been processed, you will receive a tracking number via email.
SHIPPING TIMEFRAME
• Standard Shipping (5-7 business days) – Transit times vary based on your location.
• Express Shipping (2-3 business days) – Available at checkout for an additional fee.
Shipping times may be affected by holidays, weather conditions, or carrier delays beyond our control.
SHIPPING RATES & DELIVERY
• Shipping rates are calculated at checkout based on your location and selected shipping method.
• Signature confirmation is required for orders over $100 to ensure secure delivery.
• Her Mane Desire is not responsible for delays caused by carriers, incorrect shipping addresses, or failed delivery attempts.
ADDRESS ACCURACY
• Customers are responsible for providing an accurate shipping address at checkout.
• Orders cannot be changed or redirected after they have been shipped. If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees.
LOST OR STOLEN PACKAGES
• Once an order has been marked as delivered by the carrier, Her Mane Desire is not responsible for lost or stolen packages.
• If you believe your package was stolen or lost, please file a claim directly with the carrier.
DAMAGED PACKAGES
• If your package arrives damaged, please contact us at hermanedesire@yahoo.com within 24 hours of delivery with photos of the damaged item and packaging.
• Resolution for damaged items will be handled on a case-by-case basis.
INTERNATIONAL SHIPPING
• We currently do not offer international shipping.
By placing an order with Her Mane Desire, you acknowledge that you have read and agree to our Shipping Policy. If you have any questions, please contact us at hermanedesire@yahoo.com